The route

Five stations. Every one on paper.

A takedown that works is mostly preparation: the right rule, proof in the right order, the right channel, and the patience to appeal. Here is the exact route every matter travels at Retract — including where it can stop early, and what you hold in your hands at the end.

The five stations of a takedown case

Intake

You message us on Telegram or WhatsApp with the links and two sentences of context. No forms, no account creation, no real name required at this stage. We confirm what you want gone and whether an official route exists for it. Most intakes get a first answer the same day.

you receive: a plain-language first read

Rulebook check

Every platform publishes the rules it will enforce; the craft is knowing which line fits your facts. We name the exact policy or legal basis and grade the odds honestly. This is the station where weak cases stop — and where you're told so, free, instead of being sold a filing that can't win.

you receive: the cited rule + odds + a written quote

Evidence pack

Reviewers decide in minutes, so the pack has to be verifiable in minutes: numbered exhibits, working URLs, timestamps, identity or ownership proof — assembled in the order the platform's own form asks for it. You approve the pack before anything is submitted.

you receive: the indexed pack, for your records too

Official filing

The pack goes in through the platform's own channel — report form, IP portal, legal email — never through tricks or volume. Every submission gets its reference number logged, so nothing disappears into a void and every follow-up cites the original file.

you receive: filing confirmations + reference numbers

Appeal watch

First answers are frequently wrong — reviewers are fast, not thorough. We track the decision, and when it misses, we appeal with sharper exhibits and the reference trail from station four. The file closes when the material is down or every official route is genuinely spent, and you get a closing summary either way.

you receive: status notes + a closing summary

Timelines

How long each file stays open

Honest ranges, not promises. The platform controls the clock; we control how ready the file is when the clock starts.

  • Impersonation, clear-cutdays
  • Leaked / NCII mattershours–days
  • Copyright & stolen workdays–weeks
  • Defamation & legal basisweeks
  • Google de-indexingweeks

From: the takedown desk Re: why the slow way wins

Platforms ignore pressure and respond to procedure. A single filing that cites the right rule, attaches verifiable proof and lands in the correct channel gets read; a thousand bot reports get filtered before a human ever sees them. The paperwork is the strategy.

Station one is a message away.

Send the links now — you'll know the rule we'd cite, your odds, and the price before the day is out.